For employers and institutions
The gap between an EAP nobody calls and a waiting list.
Most of the people struggling in your organisation do not need clinical care. They need strategic, behavioural and emotional scaffolding for a transition nobody prepared them for — and they need it before it becomes an absence, a resignation or a withdrawal.
Proactive by design
A loop your people run themselves — and a route to you when they need one.
Every topic carries the field guide for it: the earliest signal, the one lever that is theirs, the line where they stop doing it alone, and what through looks like. The tools to run it are private and in the app. The escalation path — a coach, a group, your counselling centre or EAP — is named on every page, in the words the framework uses.
- Students support each other through Care Circles: a slice of how each is doing, mutual and revocable, never the entries.
- Parents on the family track see the same territory from their side — and a circle with their child that the child controls.
- Verified coaches, group sessions and retreats matched to the area a student or employee is in; sponsored hours go where the Five D’s say.
- Reporting by cohort shows which areas are under strain this term. Never an individual.
The scale of it, in the numbers the framework is built on
Each figure links to the intervention it justifies. Check any of them.
Employers
Role shock, ambiguous mandates, a difficult manager, burnout, a caregiving load nobody at work knows about. Your employees get the workplace track and the family track — because the thing keeping someone up at night is often at home.
- iCare Plus for every employee
- Private group events for your cohorts
- Sponsored 1:1 coaching hours
- SSO and directory provisioning
- Aggregate wellbeing reporting
Institutions
Academic advising covers registration and transcripts. Counselling covers clinical need. Between them sits the student who cannot start an assignment, cannot sleep, and has told nobody — which is where retention is actually lost.
- The full 100-topic student track
- Optional parent seats on the family track
- Mapped to your academic calendar
- Retention and engagement reporting by cohort
- An escalation pathway into your counselling service
What you see, and what you never will
This is the part that decides whether anyone uses it. A benefit people believe is monitored is a benefit people do not open, so the boundary is enforced in the database rules rather than promised in a slide.
You see
- Seat activation and monthly active use
- Engagement by cohort, minimum 25 people per cohort
- Which areas of the library a cohort leans on
- Attendance for events you sponsored
- Aggregate readiness and wellbeing direction of travel
You never see
- Any individual's check-ins, entries or journal
- Whether a named person booked or attended coaching
- What anyone searched for, read or listened to
- Care Circle membership or anything shared inside one
- Everything in the Care add-on, without exception
Eight areas, covered properly
Start with a pilot
A single cohort, one term or one quarter, with reporting from week one. Tell us who you are supporting and we will come back with a shape and a number.
- No implementation project — people redeem a code
- Content live on day one, not after a configuration phase
- Reporting that survives a privacy review